We accept returns and will happily refund your money for the yarn if you return the yarn within 28 days of purchase and in the condition that you received the yarn – label still attached, unwound and unknitted. Unfortunately we cannot refund postage costs. This does not affect your statutory rights.
We are happy to exchange an item for you after we receive the item in it’s original condition within 28 days of purchase, this will incur new postage cost.
We ask you to read The Nature of Hand Dyed Yarns section in the Our Hand Dyed Guide as we do not accept any of those points as a reason to refund the cost of your order.
We accept payments through Stripe an international secure online payment service. Your card details are not stored on our website and your transaction is secure.
We aim to ship the next day when you purchase from current stock and we shop within 5 to 21 business days of receiving your payment when you purchase from our Made to Order section. Postage is via An Post standard post and once a package has been shipped, we can no longer assume responsibility for the contents and the value contained. If you would like your package to be insured and tracked please contact us before purchase for a quote. Be aware that due to shipping/customs, parcels to the USA, New Zealand and Australia may sometimes take up to 3/4 weeks to arrive.
Customs charges on purchases outside the EU are the responsibility of the buyer.
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Our Company collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
How will we use your data?
Our Company collects your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
When Our Company processes your order, it may send your data to Stripe our payment provider and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data on our servers in the USA.
Our Company will keep your data until you delete it.
Our Company would like to send you information about products and services of ours that we think you might like, we do not send your data to any other companies and we are not in partnership with any other companies regarding data.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at:
Or write to us:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
We process your buying details using a secure third party payment provider called Stripe. If you need to make a purchase using Paypal contact us directly at firstname.lastname@example.org
I f the product arrives with you damaged please return it uncaked and as it was received so that we can either refund you or send you out a replacement product.